Terms & Conditions

These Terms & Conditions (“Terms”) govern your access to and use of the What’sThat software and website (“What’sThat”, “we”, “us”), operated by What’sThat, a company registered in Georgia. By purchasing or using What’sThat you agree to these Terms.

1. What What’sThat is

What’sThat is a software product: a voice-driven onboarding copilot delivered as an embeddable browser widget. It guides a customer’s end users through onboarding steps by voice, on-screen pointing, and screen-share. What’sThat is software; it is not a consulting, staffing, or done-for-you service.

2. The subscription

What’sThat is a monthly software subscription: $500/month, billed monthly. Your subscription is a license to use the What’sThat software, and includes a monthly credit allowance sized to your onboarding volume plus the initial setup assistance to get the software running on your onboarding flow; setup specifics are agreed with you directly before you start. You may cancel at any time, effective at the end of the current billing month. Pricing is described on our pricing page.

3. Payment and Merchant of Record

Payments are processed by our third-party payment provider, which may act as the Merchant of Record for your purchase. Applicable taxes are handled by that provider where they serve as Merchant of Record. By purchasing, you also agree to the payment provider’s terms presented at checkout.

4. Refunds

Our refund and cancellation terms are set out in the Refund & Cancellation Policy, which forms part of these Terms.

5. Acceptable use

You agree not to misuse What’sThat, including by attempting to reverse engineer it, reselling access without authorization, or deploying it on properties you do not control. You are responsible for the lawfulness of the onboarding flows on which you deploy it.

6. License and intellectual property

We grant you a limited, non-exclusive, non-transferable license to use What’sThat for the term you have paid for. All intellectual property in the software remains ours.

7. Data

Our handling of personal data is described in the Privacy Policy. The widget runs in the end user’s browser and does not access your backend systems, databases, or credentials.

8. Warranties and liability

What’sThat is provided “as is.” To the maximum extent permitted by law, our aggregate liability arising out of or relating to What’sThat is limited to the fees you paid in the three (3) months before the event giving rise to the claim. We are not liable for indirect or consequential losses.

9. Governing law

These Terms are governed by the laws of Georgia, without regard to conflict-of-laws rules.

10. Contact

Questions about these Terms: founders@whatsthat.tech.

Related policies

See also our Privacy Policy and Refund & Cancellation Policy.